Question 1

Where are you located?

Accepted Answer

Cake and Bake It is located in Niagara Falls, ON, Canada and Oakville, ON. We serve Niagara Falls, GTA, and surrounding areas.

Question 2

How long in advance do I need to order?

Accepted Answer

Orders are accepted at a minimum of two weeks prior to the date requested, given availability. I may be able to accommodate last minute requests.

Question 3

Do you take deposits?

Accepted Answer

Quotes will be sent via email once an order form is completed. Once received, a payment request will be sent for the FULL payment. Full payments are required to confirm your order

Question 4

What is your cancellation policy?

Accepted Answer

Payments are non-refundable but may be transferred to a future date if notified a minimum of two weeks prior to your event, given availability.Cancellations less than two weeks prior will result in the forfeit of your payment, if production has begun.

Question 5

Can I change my order once everything has been confirmed?

Accepted Answer

Any changes to your order after confirmation are subject to additional fees. All changes must be made at least one week prior to date required.

Question 6

Do you offer eggless or gluten free cakes?

Accepted Answer

Unfortunately, at this time Cake and Bake It does not offer gluten free cakes or cupcakes. However, some desserts that we can offer that can be gluten free include: fondant covered sugar cookies, chocolate chip cookies, and chocolate covered strawberries. Eggless cakes and cupcakes can be made upon request. Please mention in the order form that you require these items to be eggless or gluten free.

Question 7

Do you offer nut-free cakes and desserts?

Accepted Answer

Nuts are used on occasion in the kitchen as per client request, therefore all products may contain traces of nut products. Those with nut allergies should eat our products with caution.

Question 8

Do you offer vegan cakes or desserts?

Accepted Answer

Unfortunately, we do not offer vegan products at this time.

Question 9

Do you offer delivery?

Accepted Answer

Delivery is available within the GTA and surrounding areas for an additional fee; given availability. If you would like an estimate for delivery, please provide your address within the order form to receive a quote.

Question 10

How should I transport my cake?

Accepted Answer

Please keep your car air conditioned when transporting cakes! Buttercream will melt if not kept at an adequate temperature.Cakes are best transported on a flat surface, like the floor of your car. Please DO NOT keep your cake on the seat of the car. This increases chances of cracking and tipping over.

Question 11

How should I store my cake?

Accepted Answer

Cakes should be kept in the refrigerator until about 1 to 2 hours prior to serving.If you have an outdoor event or are in a heated area, please keep the cake refrigerated for as long as possible to avoid melting.Once the cake is cut, keep the cake covered in the box or with plastic wrap to maintain moisture.Cupcakes and cake pops can be kept at room temperature for up to 2 days if adequately covered (unless toppings require refrigeration, like strawberries). If you would like to store for longer than 2 days, place the cupcakes in an airtight container for refrigeration.

Frequently Asked Questions